Refund policy

At VÄTE, your satisfaction is our top priority—especially when trying our products for the first time. If you're not completely satisfied with your first order, we offer a 100% money-back guarantee within 30 days of delivery. Just reach out to us at Care@drinkvate.com, and we'll make it right—no hassle, no hard feelings.

For subscription renewals and repeat orders, cancellations must be made before your payment method is charged, as our system begins preparing orders quickly to ensure fast delivery. Once your payment is processed and the order is in progress at our warehouse, it will not be eligible for a refund.

Additional Details:

Refund Processing: Approved refunds will be returned to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Unauthorized Returns: Returns sent to our warehouse without prior approval will not be accepted or refunded.

International Orders: We gladly accept returns of international orders. Please note: the cost of the return shipping label will be deducted from your total refund. We'll always provide an estimate of the shipping deduction before finalizing your return.

Bulk Orders: Bulk orders are not eligible for free returns and are subject to shipping and restocking fees.

Shelf Life & Date Code Notice
Products have a shelf life of two (2) years from the date printed on the package. The printed date on the package indicates the beginning of the applicable shelf life period. For best quality, products should be consumed within two (2) years of the printed date.